Dear PTS Customers and Partners,
As the COVID-19 situation evolves around the globe and intensifies in New York and New Jersey (PTS office locations), we have decided to modify our business hours to better suit our customers and our staff. For the next week, PTS staff who are working remotely will stagger their hours in order to offer support and customer service from 6:30 AM thru 10:00 PM est. We hope these hours will give our customers who are fighting this deadly virus and supporting critical operations more time during non-peak hours to contact us. Ironically, what allows this to work is that we have received some employee feedback regarding optimal work from home hours as it relates to their own household. Our staff have children ranging in age from college students down to Pre-K. Obviously their optimal hours are going to vary.
For PTS Mobile customers, please be aware that our distribution warehouses are located in multiple areas around the country and remain fully open. Previously, we offered same day shipping for in stock items on any order placed before 4:00 EST. This remains 100% available at this time and we’ll provide updates if this changes.
Our first full week working remotely was mostly a success. Like most businesses working this way last week, we did experience occasional phone interruptions due to high bandwidth usage in our households. In NY, schools were shut down and our personal bandwidth hogs (the kids) were frequently streaming and playing games. With this in mind, we encourage you to use our ticket systems on https://www.tracerplus.com and https://www.clearstreamrfid.com, our chat system that is on all of our websites, or email us directly. If we do experience any VOIP issues we can always arrange a call on our cell phones.
As I mentioned in our first email last week, working remotely has been a core part of the PTS culture since we were founded over twenty years ago. PTS provides all employees with remote home office computer capabilities, paired office and home phones as well as cell phones connected to the phone system. Our main sales, accounting and tech support systems are also connected directly to key office personnel home offices. As a small business we understand that the flexibility of working from home helps our employees while helping our customers.
If you have time this week, send us an email and let us know how you are doing.
Please stay safe and do not hesitate in contacting us with any questions or concerns. I encourage you to reach out to your PTS representative or me directly at 631-727-8084 ext 512 with any additional questions.
Co-Founder and CEO